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Contact

Getting access​

ERI support issues API Keys, one Client Account at a time. To start an integration, or for questions about a subscription, contact ERI through the contact page on emergentriskinternational.com.

The Production base URL and the client certificate it requires are provided at onboarding. Until then, build against the Sandbox, which runs the same contract. See Base URLs.

Reaching ERI support about an integration​

  • A key may have leaked: ask ERI support to revoke it, not rotate it. A rotated key keeps working for another 7 days.
  • A key is due to be replaced: ask ERI support to rotate it.
  • A request failed unexpectedly: quote its correlation-id. Send your own correlation-id header, or read the one the response carries.

Never include the API Key itself in a message.